IT Apprentice


Employer description: 

Lumesca Group are committed to delivering market-leading products, services and education for individuals and businesses looking to maximise their creativity. We are industry experts known and trusted for our independent technical advice. 

With a multi-channel approach, together with our partners, we strive to support and inspire professionals and enthusiasts in their pursuits whilst creating ongoing growth opportunities. 


This is a fantastic opportunity to become part of the IT team at Lumesca, where you will benefit from a structured work-based apprenticeship training programme. 

Main responsibilities: 

  • Triage service desk cases
  • Resolve immediately solvable problems
  • Escalate issues to the appropriate team member
  • Focus on learning to maintain the product and pricing data in Netsuite
  • Learn to perform basic administration of Netsuite
  • Learn to create and modify Netsuite reports, Analytic workbooks and saved searches.
  • Document processes
  • Learn to administer basic Office 365 functions
  • Any other work as required by IT management 

Desired skills and Personal qualities: 

  • A desire to get into ERP (enterprise resource planning) area of support
  • Self-motivated and able to work without constant supervision
  • A keen desire to progress in their career
  • A willingness to learn new skills
  • A willingness to learn about business processes to become a valuable partner 

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working hours:

9am-5:30pm Monday to Friday - 37.5 hours per week.


  • 20 days holiday in first year -- rising to 25 in year 2.


  • Long service holiday awards
  • Healthcare after 12 months
  • Dress down Fridays
  • Home working some days is possible once able to 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.