Apprentice IT Helpdesk Executive

This vacancy is now closed


Employer description:

Eclipse Wholesale is a multi-award-winning channel focussed business technology service provider, we specialise in Hosted Telephony (VoIP), Broadband, Business Telephone Lines, and Business Mobiles.

We are a people-focused business, with a quest for continuous development both personally and professionally, we are passionate about creating the right environment, empowering our people to work hard and deliver outstanding results but also have some fun along the way. We have ambitious growth plans and aim to be one of the leading companies in our sector and the North East of England. The continued success of Eclipse is driven forward by our people and underpinned by our desire to deliver an outstanding customer experience.

Job overview:

You will have the opportunity to gain valuable skills, knowledge, and experience as you complete IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.

Primary duties include:

  • Desk-based helpdesk role as part of a small customer service team
  • Processing and managing customer orders
  • Support existing customer services to minimise downtime ensuring a smooth service
  • Keeping company systems and records up to date
  • Provide excellent customer service with a positive attitude
  • Confidently communicate with customers and suppliers incoming and outgoing communication via phone and email
  • Coordinate between departments to deliver complex solutions
  • Work with suppliers to deliver solutions on time
  • Raise escalations and complaints when required
  • Perform other miscellaneous job-related duties as assigned
  • Full training will be provided by the Company at all stages of development

Required qualities, skills, and experiences:

  • Excellent communication skills
  • Ability to quickly build rapport with customers and colleagues
  • Self-motivation
  • Confidence and a determination to learn
  • Methodical

Entry requirements:

You need to have 5 GCSEs:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Working week:

5 days per week,
Monday – Friday,
9 am-5 pm,
Details to be confirmed with the employer


You will be paid £192.37 per week whilst in your apprenticeship.

Benefits of the role:

This apprenticeship will give you the opportunity and grounding to have an all-around view of online marketing and trading activities, alongside your studies, setting you up on a career path to be a Marketing / Ecommerce Assistant of the future.

Future prospects:

On completion of the Apprenticeship, the individual could secure a full-time position.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.