Service Desk Apprentice


Employer description:

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Job overview:

We are looking for a Service Desk Apprentice as part of a small team, under the direction of the Service Delivery Manager and Service Desk Team Supervisor, to provide high-quality IT support to all Sightsavers staff members based in the UK and overseas.  

Primary duties include:

  • Act as a main point within the team for logging and managing incidents
  • To share collective responsibility, as part of the team, for undertaking the wide variety of tasks necessary to ensure the delivery of cost-effective and efficient IT services to the business. These include, amongst others;
  • Undertaking any of the variety of 1st line, and when directed 2nd line, support and maintenance tasks for software and hardware used anywhere within Sightsavers, including applying manufacturer updates and approved system changes for hardware and software.
  • Developing effective business relationships of mutual trust and respect with key business users to ensure that the IT team is more aware of likely forthcoming business requirements. Support the IT Infrastructure Manager in developing and managing relationships with both external 3rd parties and internal business customers. Liaise with third party suppliers to ensure that new starters and leavers setup in a timely way.
  • Building and installing hardware and software (e.g. Desktop PC’s, operating systems, applications, etc., as required) to Sightsavers standards and ensure such standards are documented and kept up to date
  • Assist in any reasonable tasks as requested by the Head of Corporate Services. 

Required qualities, skills and experiences:

  • Excellent problem solving skills
  • Excellent verbal communication and customer care skills
  • Desktop software/hardware maintenance skills
  • Good administration and time management skills
  • Able to work calmly under pressure and to deadlines
  • Keen interest in technology
  • Decision Making
  • Team Working

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.


Working week:

5 days per week,
Monday – Friday,
Details to be confirmed with employer


You will be paid £288.46 per week whilst in your apprenticeship.

Benefits of the role:

This is an ideal opportunity to earn several industry-recognised qualifications and kick start your career in IT.

Future prospects:

On completion of the Apprenticeship, the individual could secure a full-time position.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.