Apprentice ICT Technician

Description

Job overview:

As the Apprentice ICT Technician, you will be based at Bacon’s College in Rotherhithe but will be required to work at our Sedgehill Academy too.

Your role is to support the IT team in delivering, maintaining and supporting technology.

You will be reporting back to the senior IT technician and the Deputy Cluster Manager based at Bacon’s College. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all.

Note** secondary working location - Sedgehill Academy (SE6 3QW)

Main responsibilities:

  • Provide high quality, first- and second-line technical support for the ICT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
  • Set-up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
  • Keep records of all users including the management of laptop loans
  • Printing problems – both hardware and software – determining and rectifying the cause of faults
  • Assist with user account problems as and when they occur – logging on access, password changes, software problems, internet access, print credits, advice on using software, etc.
  • Hardware – routine checking, fault finding and rectifying, general maintenance
  • Stock control of consumables and hardware ordering, distribution and paperwork
  • Daily checking and backing up of servers
  • Escalate calls or technical issues internally or to third parties as appropriate, in line with our service level agreements
  • Assist and train students and staff in the use of the Network when applicable
  • Update pages on college-controlled websites where required
  • Change telephone extensions and names on the school phone system
  • Assist the Deputy Cluster Manager in all IT related projects
  • Any other duties as requested by the IT Manager
  • Update ICT equipment and maintain the asset register

Knowledge/Skills (essential requirements)

  • Ability to communicate clearly and sensitively in writing and orally to a variety of audiences.
  • Analytical and problem-solving skills.
  • Good organisational skills; able to manage own time effectively
  • Good numeracy/literacy skills
  • Ability to relate well to children and adults
  • Self-Motivated and able to work constructively as part of a team
  • Flexible approach to work and working hours.
  • Ability to self-evaluate learning needs and actively seek learning opportunities

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject
  • Willingness and ability to travel around the London cluster to support other sites as required

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Benefits

  • Cycle to work
  • Perkbox

Working hours:

37.5 hrs per week Monday to Friday 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.