IT Support Apprentice

This vacancy is now closed


Employer description: 

About Us:

Our mission at Bowe is ‘To provide innovative technology solutions that enable our customers to realise their ambitions’. What does this mean for you?

It means we will work with you as the IT Partner for your business. We will listen to you, make sure we understand your ambitions and therefore your requirements for hardware, business software, IT support, networking and phone systems. We really do understand how important your IT system is to your business, and our team are dedicated to ensuring you get the best possible value from your investment, with the most exceptional customer care.


Based in Newcastle upon Tyne, Bowe Digital have been providing a friendly, professional and reliable service to businesses of all sizes across the North East and throughout the UK for over 25 years. 

We are now looking for a candidate to complete an IT Support Apprenticeship. 

Main duties and key responsibilities: [Will cover the following:]

  • Installation of hardware and software - (CPU, GPU, PSU, RAM, HDD/SSD, Office, Serif, Adobe, LAN WAN, Firewall, VPNs etc.)
  • Other maintained hardware - (Projectors, Printers, Phones, Laptops etc.)
  • Group Policy Management - (Configuring and amending GPOs)
  • Active Directory - (Configuring and administering AD, AD Azure, Distribution groups, security groups, user accounts)
  • Configuration of key software and operating systems.

The below inclusive but not limited to:

  • Windows Servers 2003 – 2016
  • Microsoft Office 2013
  • Microsoft Office 2016
  • Office 365 & Exchange Administration
  • Active Directory
  • Network Troubleshooting
  • Windows 7/10
  • Microsoft Remote Desktop Services

As well as:

  • Gain an understanding of maintaining and troubleshooting
  • Expanding and maintaining the network infrastructure - (Pulling cables, patch panel work, Wall ports and switches etc.)

Required skills and Personal qualities:

  • Excellent technical IT aptitude
  • Proficiency with various IT software, hardware and cloud solutions
  • Customer-focused
  • Working as part of the technical team
  • Ability to manage conflict
  • Good delegation and prioritisation skills
  • Attention to detail
  • Ability to support and motivate other staff members 

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Working week: 

From 9am until 5:30pm, Monday to Friday. 

Total of: 37.5hrs a week. 


Starting salary will be £11k per annum.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.