Business Administration Apprentice

This vacancy is now closed

England | Business | APP - Business & Administration | Level 3
Area of interest
Working location
The Bike Depot, 140 Cowley Road, Cambridge, CB4 0DL
£10,452 per annum.
Closing date

Employer description: 

Outspoken Training teaches life skills and creates more confident and more able cyclists through interactive and engaging cycle training and bike maintenance training. 

Job overview: 

The purpose of the role is to:

  • Administer multiple cycle training contracts & services
  • Assist with the smooth running of our cycle training services
  • Field telephone calls and emails in a professional and positive manner
  • Give support and assistance to the Head of Training

Main duties and responsibilities:

  • Liaise between clients and the management team
  • Keep accurate records of all course paperwork and outcomes
  • Maintain records and paperwork relating to training courses
  • Assist with monitoring client contract-related activities and assist with implementing ongoing changes to contract requirements
  • Resolving problems where they occur, reporting promptly to the Head of Training
  • Collect feedback and information on delivery performance
  • Maintain adequate levels of course resources i.e. certificates and badges
  • Maintaining and updating our website with training information

Office support: 

  • Complete office systems
  • Monitor supplies of stationery and equipment
  • Organise and store paperwork, documents and computer-based information
  • Maintain records, spreadsheets and databases
  • Organise incoming and outgoing post
  • Photocopying and printing various documents, sometimes on behalf of other colleagues
  • Act as the first point of contact for all enquiries from schools
  • Liaise with clients and instructors to organise training courses using web-based bookings, email, telephone and face-to-face meetings
  • Answer telephone calls and deal with emails to field enquiries

Desirable skills and qualities: 

  • High proficiency with MS Office and basic internet applications 
  • Experience of working effectively within a team 
  • Familiarity of working in an office environment 
  • Demonstration of administrative experience 
  • Excellent written and verbal communicator 
  • Excellent inter-personal skills to liaise with colleagues, instructors, schools and clients 
  • Ability to develop strong relationships, instilling confidence and leaving a positive impression on others 
  • Confident to ask for help when required 
  • Discreet and able to maintain confidentiality when working with sensitive information 
  • Ability to persuade and sell services to clients 
  • Excellent personal organisation skills 
  • Capable of administering multiple projects 
  • Able to prioritise/meet deadlines as and when required 
  • Able to show initiative 
  • An ability to give attention to detail without losing the overall sense and objectives of required tasks 
  • Demonstrates a keen interest in business administration 
  • Committed to own learning and continuous improvement 
  • Highly motivated to make a difference 
  • Able to maintain a positive outlook 

Desired qualifications: 

GCSE Grade C or above or equivalent in English and Maths.

Future prospects: 

Potential to gain a full time role on completion of the apprenticeship. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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